Expert advice on application recording

Why does the end user community always place blame on the front line professionals charged with supporting their usage. You would think we could read minds, or that we were the actual architects of the software, no we just need to be the best we can at figuring out how to assess what users were doing and how problems were created. There is no such thing as a stupid user error and an un-handled exception is meaningless to a "C" level executive or his administrative assistant. Some recent facts that the industry has reported "80% of IT desktop budgets are spent on identifying and resolving end user problems” –Courtesy of Intel research, This blog is dedicated to those who support, test and manage applications. The people that care about improving the efficiency, effectiveness and quality of end user problems need to find creative ways to solve end user problems. Yes we will advocate the use of an awesome piece of software from Vapisoft, we will also provide a free copy of the vLog product to ensure you've got a creative tool to help you in your job, but we also want to hear from you about creative techniques and humorous stories regarding identifying and resolving end user problems. Thank you for your interest.

6:34 AM GMT  |  Read comments(0)