Expert advice on application recording

for improved application support, helpdesk management, Q/A, and continuity.

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Vapisoft's Blog for North America. 

 
Application recording captures more than just screen shots?.

User errors can be time consuming, frustrating, and costly, but what can the average Support, Quality Assurance and Developer do? Typically the people charged with helping resolve the problems only get blamed for creating them.
 
This blog focuses on empowering Support, Q/A, Development and Architects with advice, support and some free software.


We will be showcasing the many use's of Vapisoft's recording technology and the benefits this technology can provide.

 

Based upon the ability to intercept and hook into applications coupled with the ability to capture a significant amount of behind the scenes application and system data, Vapisoft built a series of products to improve the lives of the front line support, QA and development personnel:  

 

Blame worthiness, No. - Benefit, Yes. - How we can help, vLog.

 IT PersonnelThe Problem & Blame What's MissingThe Solution
Level 1 Support.

To often requires Development involvement. 

What did the enduser do to create the issue.

 vLog

 QA Staff.

Lacks end user experience in product release. 

User errors never get found.

vLog 

Help Desk Admin.

Excess staff dealing with Level 1 end user support issues

 Better tools

vLog 

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